Refund policy
RETURN AND REFUND POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at vayu.herbal@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at vayu.herbal@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at vayu.herbal@gmail.com.
At Vayu Herbal, we are committed to ensuring your satisfaction with our 100% herbal products. Please read our Return & Refund Policy carefully. By purchasing our products, you agree to the terms outlined below.
1. Eligibility for Returns
Products are eligible for return within 7 days of delivery.
Items must be unused, unopened, and in their original packaging.
Returns are not accepted for products that have been used, damaged, or altered.
Perishable items, consumables, or gift items are non-returnable unless damaged or defective.
2. Return Process
To initiate a return:
Contact us at support@vayuherbal.com or +91 9998509099 within 7 days of delivery.
Provide your order number, product details, and reason for return.
Our team will verify your request and provide a return authorization along with instructions.
Note: Returns without prior authorization will not be accepted.
3. Return Shipping
Return shipping is the responsibility of the customer unless the product is damaged, defective, or sent incorrectly.
We recommend using a trackable courier service for safety.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7–10 business days via the original payment method.
Shipping charges are non-refundable unless the return is due to our error (damaged/incorrect product).
5. Damaged or Defective Products
If you receive a damaged or defective product, contact us within 48 hours of delivery.
Provide photos of the product and packaging for verification.
We will either replace the product at no cost or issue a full refund, including shipping charges.
6. Order Cancellation
Orders can be canceled before shipment by contacting our support team.
Once an order is shipped, it will be subject to the standard return process.
7. Contact Information
For returns, refunds, or queries:
📞 +91 9998509099
📧 support@vayuherbal.com
Marketed by:
Vaayuson & Co., Umra, Surat, Gujarat – 395007
Manufactured by:
Bharatam Ayurceuticals, Kamrej, Surat, Gujarat – 394190
Mfg. License No: GA/2051